Sarutahiko Coffee, a specialty coffee shop in Ebisu, Tokyo.

Delivery Service: Yamato Transport
Please note that standard (room temperature), refrigerated, and frozen products cannot be purchased together or shipped in the same package.
If you have a preferred delivery date, please select one from the available options.
Please be aware that if no date is specified, your order will be shipped as soon as possible.
Please note that if an order is returned to us after the carrier's storage period has expired due to customer-related issues such as an unknown address or failure to receive the package, the customer will be responsible for the cost of re-delivery.
For subscription orders, please note that the second and subsequent deliveries will be scheduled for at least 10 days after payment is completed.
Regarding PUDO locker pick-up, please note that our products are food items and therefore cannot be delivered to PUDO lockers. (Some items, such as non-food products, may be eligible for this service.)

Available delivery time slots
Morning, 2:00 PM–4:00 PM, 4:00 PM–6:00 PM, 6:00 PM–8:00 PM, 7:00 PM–9:00 PM
If you would like to specify a time, please select your preferred slot when placing your order.

You can choose from the following payment methods:
Amazon Pay
PayPay
Rakuten Pay
Credit Card
Convenience Store Payment
Cash on Delivery
Bank Transfer

※Some payment methods may not be available for certain products.

Fees for cash on delivery, bank transfer, and convenience store payments are to be borne by the customer.
Bank transfer and convenience store payments must be made in advance.
Orders will be shipped after payment is confirmed.
Please note that orders will be automatically canceled if payment is not received by the deadline.
In the event of an error with Rakuten Pay or PayPay, the order will be automatically canceled.
If a payment error occurs, please place your order again.
Please note that for refrigerated or frozen items (chilled coffee, Oquinho bread), only immediate payment methods are accepted.
(Convenience store and bank transfer payments are not eligible.)

You can print your "delivery note" and "receipt" from My Page.

If you would like a gift box (for an additional fee), you can add one in your cart.
We will select the appropriate box size based on your order.
Please be sure to specify which items should be placed in the box.
A paper bag for gifting will be included with your order. You do not need to purchase one separately.

Please note that we do not offer gift wrapping services.
We only provide short-style "tanzaku" noshi labels.
Please be aware that we do not offer external or internal noshi wrapping.
We provide standard noshi inscriptions such as "Uchi-iwai" (internal gift), "Onrei" (thank you), and "Oiwai" (celebration).
If you would like to include a name on the noshi, please specify it in the remarks section.

You earn 1 point for every 100 yen (tax included) spent, and points are valid for one year from the date they are earned.
Points can be used at a rate of 1 yen per point.
Points can be used interchangeably between physical stores and the online shop.

Please use the email address below for any app-related inquiries. Please note that it may take a few days for us to respond.
【app@sarutahiko.co】

Available at all directly managed stores. (*As of 2024/11/03)

Please refer to the following information.
・Point Rewards
　┗Details: 1 point per 100 yen (tax included)
　┗Eligible products: All products
　┗Eligible amount: Amount after discounts
　┗Applicable sales channels: All directly managed stores, online shop
・How to earn points
　┗In-store: Present the app at checkout (points cannot be added after payment)
　┗Online: Complete payment after logging into your registered account
・Timing of point reflection
　┗In-store: Within a few minutes after payment (may vary depending on signal conditions, etc.)
　┗Online shop: Upon product shipment
・Using points (1 pt = 1 yen)
　┗In-store: Can be used in increments of 100 pts
　
Online shop: Can be used in increments of 1 pt

Points are valid for one year from the date each was earned.

Please refer to the following:
・Rank assessment date: Daily
・Rank update date: Daily
・Rank eligibility requirements
　┗Total purchase amount over the past year as of the rank assessment date
・Rank details
　┗Entry: 0–2,999 JPY
　┗Bronze: 3,000–19,999 JPY
　┗Gold: 20,000–49,999 JPY
　┗Platinum: 50,000–99,999 JPY
　┗Specialty: 100,000 JPY or more

Broadly speaking, there are two types of coupons: rank benefit coupons distributed on the 1st of every month, and coupons that can be earned through stamp cards, daily lotteries, and similar activities. The details of these coupons vary depending on how they are obtained.

Please note that service details are subject to change or discontinuation without prior notice.

The installable versions are "iOS: 15.3.1 or later / Android: 9.0 or later".
The recommended versions are "iOS: 15.3.1 or later / Android: 11.0 or later".

The app is free to use, but please note that you are responsible for any communication charges (such as packet fees) incurred.

I apologize, but this is designed for smartphones and cannot be used.

You can receive them by setting your device's push notifications to "Allow Notifications."

Yes, that is possible. Please be sure to check this page when changing your device.

Please contact us via "Service Details and Inquiries" in the "Other" section at the bottom of the app.

You can change your password on this page.
Although it is labeled "Forgot your password?", you can also use this link to change your password.
Please note that some customers may not receive the password reset email when using this feature.
As the email may be blocked by spam filters or your inbox settings, please ensure that you are able to receive emails from [ onlineshop@sarutahiko.jp ].

Yes, that is possible. Please note that we may be unable to accommodate your request depending on the delivery address or prevailing weather and traffic conditions.

If you have specified a delivery date, we will deliver your order on that day. If no delivery date is specified, we will deliver as soon as possible. Please see below for the estimated number of days from shipment to delivery by region. Please note that delivery times may vary depending on weather and traffic conditions. If you have any questions, please feel free to contact us at our email address (onlineshop@sarutahiko.jp).
【Please refer to the following.】
〇Kanto - "Next Day"
〇Kansai - "Next Day"
〇Tohoku - "Next Day"
〇Shin-etsu - "Next Day"
〇Hokuriku - "Next Day"
〇Chubu - "Next Day"
〇Kinki - "Next Day"
〇Chugoku - "2 Days Later"
〇Shikoku - "2 Days Later"
〇Kyushu - "2 Days Later"
〇Hokkaido - "2 Days Later"
〇Okinawa - "2 Days Later"
〇Izu/Ogasawara Islands - "2 Days Later"

Standard shipping and refrigerated shipping (chilled products) are a flat rate of 880 yen (tax included) nationwide, with free shipping on purchases of 5,400 yen (tax included) or more. Please note in advance that frozen shipping is not eligible for the free shipping service.

Yes, that is possible.
You can change the delivery schedule from your My Page. We also send an email notification before each recurring shipment. This is sent 5 days before the payment is finalized (the last day of the month prior to the delivery month).
(Example) For deliveries once every 3 months: An email regarding your next shipment will be sent around the 25th of the month prior to the delivery month (e.g., around April 25th for a May shipment).

This is possible if your order has not yet been shipped.
However, please note that some items are dispatched on the same day, in which case we may be unable to accommodate your request.
If you would like to make changes, please contact us here.

Understood.
When purchasing individual gift items, you will find fields for "Noshi" (gift wrapping paper) and "Omotegaki" (inscription). Please enter your requested details there. We also provide gift boxes and Noshi suitable for condolences, so please feel free to use them. If you have any questions or requests, please feel free to contact us here.
(Example) Noshi: "Uchi-iwai" (celebratory gift), Name for inscription: ○○ ○○ (joint names are also acceptable)
(Example) Omotegaki: "Happy Birthday!" (We can also accept messages of up to about 10 characters.)

It is possible as long as the product has not been shipped yet.
Due to system specifications, you are unable to process this yourself, so please contact us here.

We offer various payment methods; please refer to the following list.
【Payment Methods】
〇Amazon Pay*1
〇PayPay
〇Rakuten Pay
〇Credit Card
〇Convenience Store Payment*2
〇Cash on Delivery
〇Bank Transfer*2
(*1) If using Amazon Pay
Due to system specifications, it is not possible to edit the "shipping and billing addresses." Therefore, if you wish to change your address, please contact us here.
(*2) If using Convenience Store Payment or Bank Transfer
Please note that items will be shipped only after your payment has been confirmed.

The coupon code may not have been applied after entry.
For PC: The "Apply" button
For smartphones: The "→" button
Could you please confirm if you have clicked the button? If you are still unable to use the coupon after checking those steps, as well as the coupon's expiration date and usage limit, please accept our apologies for the inconvenience and contact us here.

Yes, that is possible.
Please contact us here so that we may process this for you at our shop.

For assistance regarding defective products, please contact us here.
The following conditions must be met to exchange a product.
【Please be sure to check the following.】
〇 You have the shipping company's receipt or the original shipping box.
〇 No signs of mishandling by the customer, such as dropping the item, are evident.
〇 The product (including packaging, seals, and delivery note) has not been tampered with.
Please contact us at the email address above when returning items. If there is damage to the product, we kindly request that you attach a photo of the item to your email.

Yes, that is possible.
If you register as a member on our online shop, you will be able to download your receipt directly from your personal "My Page." You can also edit the recipient name and payment details yourself, so please feel free to make use of this feature. If you have any further questions, please feel free to contact us at here.
【You can access the app download page via the URL below.】
【URL】https://sarutahiko.co/app/
Participating stores: Available at all Sarutahiko Coffee locations (physical stores only).
Supported software: iOS 14.0 or higher, Android 7.1 or higher
Basic fees: The app is free to use, but you are responsible for any communication charges (packet fees, etc.).
Inquiries: Please contact us at 【app@sarutahiko.co】.

We send an order confirmation email after confirming your payment, and a shipping notification email once your order has been dispatched. We have received several reports that customers using mobile carrier email addresses are not receiving our confirmation and notification emails. We would appreciate it if you could configure your email settings to receive messages from the address below.
【Sarutahiko Coffee Online Shop Email Address】onlineshop@sarutahiko.jp

We apologize for the inconvenience.
If you encounter an error, please contact us here. When contacting us, it would be very helpful if you could attach a screenshot of the error screen. Please also include your name and the email address you used for registration. We will check your data and send you a separate email to activate your account.
[*What is account activation?]
When we migrated to the new site on March 1, 2023, we sent a request to existing online shop members to reset their passwords for the new site; this email was sent with the subject line "Account Activation."

As we use the same system, your membership information is shared.
Since the point system is linked between our physical stores and the online shop, you can use your points at either location. To get the most out of our services, we recommend registering for both the app and the online shop! Please feel free to make use of them!
※You will need to use the app to receive rank-based benefits and to use the digital stamp card feature.
【You can access the app download page via the URL below.】
【URL】https://sarutahiko.co/app/
Participating stores: Available at all Sarutahiko Coffee locations. (Physical stores only)
Supported software: iOS 14.0 or later, Android 7.1 or later
Basic fees: Use of the app is free, but you are responsible for any communication charges (packet fees, etc.).
Inquiries: Please contact us at 【app@sarutahiko.co】.

You can change your password from this page.
Although it is labeled "Forgot your password?", you can also use this feature to change your password.
Please note that some customers may not receive the password reset email when using this feature.
As the email may be blocked by spam filters or your inbox settings, please ensure that you are configured to receive emails from [ onlineshop@sarutahiko.jp ].

You can check your points within the official Sarutahiko Coffee app or via your My Page on our online shop.
We apologize for the inconvenience, but please check there.
*Please note that points for purchases made at the online shop will be awarded after your order has been shipped.
【You can access the app download page here.】
Participating stores: Available at all Sarutahiko Coffee locations. (Physical stores only)
Basic fees: The app is free to use, but data charges (packet fees, etc.) are the responsibility of the user.
Inquiries: Please send your inquiries to 【app@sarutahiko.co】.