Consumption tax is included in all product prices (tax-inclusive prices).

Shipping fees, cash-on-delivery fees, and bank transfer fees are generally to be borne by the customer (amounts vary depending on the usage amount).
Shipping fee: A flat rate of ¥880 (tax included) nationwide; shipping is free for purchases of ¥5,400 (tax included) or more.

Please note that if an item is re-delivered after the storage period has expired due to customer reasons such as an unknown address or absence, shipping fees and handling charges will be borne by the customer.

For Cool TA-Q-BIN (frozen), a flat shipping fee of ¥1,100 (tax included) will be charged.

If a product is changed due to customer preference, a refund may not be possible depending on the payment method.

If a product is found to be defective upon arrival, we will exchange it for a non-defective product at our expense, provided all the following conditions are met (however, if there is a warranty policy from the product manufacturer, that policy takes precedence).

・You must have the carrier's receipt from when it was shipped (a copy is acceptable when sending it back).
・We must be able to verify that the product was not mishandled, such as dropped, by the customer.
・All printed materials (seals, packaging, delivery slips, etc.) must remain unaltered.

If returning a product, please contact us by email or phone in advance. For items with visible damage, we request that you attach a photograph of the product.

We will inform you of the detailed procedures for returns and exchanges.

Please bear the cost for customer-initiated returns. However, we will bear the cost for exchanges due to defective products or incorrect delivery.

As a rule, products are delivered using this shipping method.
Payment via Cash on Delivery and specification of delivery date/time slot are available.

※Regarding pickup at PUDO lockers: Since our products include food items, we cannot accept delivery to PUDO lockers. Please understand this in advance. (Pickup of certain products/non-food items is possible.)()

We have enabled this service for select items only.
We appreciate your understanding.

7-Eleven, Lawson, Seicomart, FamilyMart, MiniStop.

Payment fee: ¥330

Convenience store payments must be "prepaid."

Please note that items will be shipped after payment confirmation.

If you have specified a desired delivery date, please proceed with payment as soon as possible regardless of the payment deadline.

The deadline is 3 days from the order date.

Please note that if payment is not received, the order will be automatically cancelled one week after the order date.

Please bear the bank transfer fees charged by your financial institution when making the payment.

Shipping will occur the day after payment confirmation.
Information regarding the bank account for transfer will be sent via automated email after the order is placed.
If you do not receive the email, please contact us.
Please make the transfer within 5 business days after receiving the email with the account information.