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Sarutahiko Coffee Co., Ltd.
Operation manager name
Tomoyuki Otsuka
post code
Saito Building 1F, 1-6-6 Ebisu, Shibuya-ku, Tokyo
Explanation of charges other than the product price

Explanation of charges other than the product price Consumption tax is included in the product price (tax included price).

As a general rule, customers are responsible for shipping fees, cash-on-delivery fees, and bank transfer fees (the amount varies depending on the amount used).
Shipping: Uniform nationwide ¥880 (tax included), free shipping for purchases of ¥5,400 (tax included) or more.

In addition, please note that the shipping and handling fees will be borne by the customer in the case of re-delivery after the storage deadline has passed due to the customer's circumstances, such as an unknown address or absence.

Cool courier service (frozen) will charge a uniform shipping fee of ¥1,100 (tax included) nationwide.

Depending on the payment method, refunds may not be possible if there is a product change due to customer convenience.

Application expiration date
Please pay within 7 days after ordering.
Defective product

If there is a defect in the product (that is, the product is defective) when it is delivered to the customer, we will replace it with a non-defective product at our expense, provided that all of the following conditions are met ( However, if there is a warranty provision by the manufacturer of the product, etc., that will take precedence.)

・You must have a copy of the invoice from the shipping company when you sent it (a copy is acceptable if you send it).

・We can confirm that there is no inappropriate handling such as dropping in the handling of the product by the customer.

・All printed materials (stickers, packages, invoices, etc.) must not be tampered with.

If you want to return the product, please contact us in advance by e-mail or telephone. For damaged items, please attach a photo of the item.

We will inform you of the detailed procedure for returning or exchanging.

sales volume
Some products have a maximum sales limit.
For large orders, please contact us by email. Click here for details
Delivery time
Orders confirmed between 00:00 and 24:00...If there is stock at the shipping base: Ships sequentially from the next day.

*If we contact or consult with you regarding your order, the shipment may be delayed.
*If there is no stock at the shipping base, it may take up to 5 days to ship.
*In the case of bank transfer or convenience store payment, we will ship sequentially from the next day after payment is confirmed.
*If you want the product to be delivered on this day, please specify the desired delivery date.
The desired delivery date is possible within the range of 6 to 14 days from the order date.
* Products for which the specified delivery date has been received will be shipped on the desired date.
*The arrival date of the ordered product varies depending on the region.
*Products can only be delivered within Japan.
*Please note that delivery may be delayed due to road traffic conditions, etc.
*If there are many orders, it may take some time to ship.
payment method
We offer credit card, Amazon Pay, Rakuten Pay, PayPay, convenience store payment, cash on delivery, and bank transfer. Please use them according to your wishes.
*If the shipping address differs from the person who placed the order when using cash on delivery, we may refrain from making the transaction.
* We use the system of shopifyPayment and softbankPayment, which are payment agency companies.
payment deadline
Cash on delivery: at the time of product delivery
Deadline for returns
Regardless of the condition of the product, we will accept the return of the product and the refund of the price (the amount after deducting the shipping and transfer fees) provided that all of the following conditions are met.

・The product must be unopened or unused. However, if the product has an expiration date, it must be within the expiration date.

• Within 7 days of the carrier's first attempt to deliver the goods.

・You must have a copy of the invoice from the shipping company when you sent it (a copy is acceptable if you send it).

・Customers are responsible for the costs (shipping fees, handling fees, etc.) necessary for returning or refunding items.
return shipping

Please accept our apologies if this is not convenient for you. However, we will bear the cost of exchanging defective products and exchanging incorrect products.

Service name
telephone number
042-444-5340 or 050-3144-0608
(This is for customer contact only. For other inquiries, please contact us from the " Inquiry Form ".)
public email address
homepage address

About delivery and shipping

Kuroneko Yamato Basically, we will deliver the product by this shipping method.
You can pay by cash on delivery and specify the date and time of delivery.
Kuroneko Yamato (Nekoposu) This is Kuroneko Yamato's post-mailing service.
You cannot use cash on delivery or specify the desired delivery date.

Only specific products are set to be available for 380 yen.
Thank you for your understanding.
Kuroneko Yamato (cool delivery service: refrigerated) Kuroneko Yamato's Cool Delivery Service.
You can pay by cash on delivery and specify the delivery time zone.

Only certain products are set to be available.
Thank you for your understanding.
Kuroneko Yamato (cool delivery service: frozen)

Only some products are available.
Thank you for your understanding.

About payment method

credit card

Amazon Pay
Points to note ・Amazon points will not be awarded ・Amazon points cannot be used.
・Amazon gift cards cannot be used.
・Cannot be used from feature phones.
PayPay You can pay with your PayPay account.
You can pay by logging in to your PayPay account or by scanning the QR code.
Rakuten Pay (Rakuten points can be accumulated and used!) Smooth payment is possible using the usual Rakuten ID and password.
Earn and use Rakuten points! Please use Rakuten Pay which is "simple", "safe" and "value for money".
*Rakuten Points can only be earned by paying with Rakuten Card, Rakuten Points, and Rakuten Cash.

For the amount of Rakuten Points used, please check the automatic email sent from Rakuten or the Rakuten Pay usage history .
Rakuten Pay
cash on delivery
TA-Q-BIN collect
About fees
~Less than ¥10000 ¥330

Above ¥30000 ¥440

Above-¥100000 ¥660

Above-¥300000 ¥1100
You will be responsible for the cost.
If the orderer and recipient are different, we may refuse the transaction.
Convenience store payment

7-Eleven, Lawson, Seicomart, FamilyMart, Ministop.

Settlement fee ¥330

For convenience store payments, we ask that you pay in advance.

Please note that it will be shipped after payment is confirmed.

If you have specified a desired delivery date, please complete the payment procedure as soon as possible regardless of the payment deadline.

The deadline is 3 days from the order date.

Please note that if there is no payment, it will be canceled automatically.

Bank transfer
Please bear the transfer fee at the financial institution at the time of transfer.

After payment is confirmed, it will be shipped the next day

Please make the payment within 5 business days after receiving the transfer account email.