Sarutahiko Coffee Member Benefits
Service Information

Thank you for your continued patronage
of Sarutahiko Coffee!


This is a very important notice,
so please be sure to read it carefully.

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Enjoy even more for less

The Sarutahiko Coffee official app is packed with fun features, including a stamp card you can earn with in-store purchases and a daily lottery you can play every day✨

Download it here!

CLICK HERE

🔳Point System

[Granting Rules]
1 point will be granted for every 100 yen (tax included) spent.
Points are valid for 365 days from the date each point is acquired.
(Example)
5 pts acquired on 2024/07/25 → 5 pts expire on 2025/07/24
8 pts acquired on 2024/07/26 → 8 pts expire on 2025/07/26
*When using points, those with the nearest expiration date will be used first.
*You can check your point expiration dates via My Page.

My Page is here


【Point Award Timing】
Points will be awarded as follows:
Physical stores: Immediately after payment is completed (a time lag may occur).
Online shop: Upon completion of product shipment (not at the time of purchase completion).

【Point Usage Rules】
Points can be used at a rate of 1 pt = 1 yen.
Points can be used in 100 pt increments at physical stores, and in 1 pt increments at the online shop.

【How to Use Points in Stores】
Please inform the staff at the cash register that you would like to "use points" when making a payment.
The staff will apply a discount corresponding to the number of points you wish to use.

【How to Use Points Online】
Tap "Proceed to Checkout" on the cart screen and enter the number of points you wish to use in the area outlined in red in the image below.

Please note that entering a number greater than your point balance may result in an error.

🔳Rank System

[Benefit Details]
On the 1st of each month, your rank as of that day will be checked, and a coupon corresponding to your rank will be distributed via an app notification.
When receiving your coupon, you can choose one from either "In-Store" or "Online Shop" use.
We recommend that customers who shop exclusively online also make the most of our app.
*If you have not downloaded the app and registered as a member or logged in by the last day of the month, you will not be able to receive the rank benefit distributed on the 1st of the following month.
*Please note that once a coupon type has been selected, it cannot be changed.

By adding your acquired coupon to your favorites, you can easily check it from the "Coupons" section on the home screen.

The monthly rank benefits are as follows:

Entry: None
Bronze: One 5% OFF coupon for your purchase
Gold: One 8% OFF coupon for your purchase
Platinum: One 10% OFF coupon for your purchase
Specialty: One 15% OFF coupon for your purchase

*Details are subject to change without notice.
*Benefits may be temporarily changed due to limited-time campaigns or other reasons.

🔳Birthday Benefit

【Service Overview】
You will receive a 500-point gift during your birthday month only if you complete your membership registration via the app or online shop and register your birthday month by the last day of that month.
(*Birthday points are valid for 31 days.)
You can register your date of birth via "Member Information (My Page)" in your browser, or "My Page" in the app.

【Gift Rules】
If you register your birthday month by the month preceding your birthday, birthday points will be awarded on the 1st of your birthday month.
If you register during your birthday month, birthday points will be awarded on the day after you register.
If you register on the last day of your birthday month, birthday points will be awarded on the 1st of the month following your birthday month.


【How Birthday Benefit Notifications are Sent】
〇 For those registered for the email newsletter
You will be notified via email when the points are issued to your registered email address.
Click here to register for the email newsletter
*Please configure your settings to receive emails from "onlineshop@sarutahiko.jp".
*The registration form is located at the bottom of the login screen.

〇 For app members
We will notify those whose birthday month it is via the app notifications on the 1st of every month.
*Limited to those who registered before their birthday month.
*Customers who register on or after the 1st of their birthday month will not receive an app notification.


Although there are two ways to receive notifications, birthday points are awarded only once.

[Cancellation Request / Inquiries]

<Sarutahiko Coffee Online Shop>
onlineshop@sarutahiko.jp

<Sarutahiko Coffee Official App>
app@sarutahiko.co

Please note that it may take up to 2 business days for us to reply to your inquiry.